OUR SHIPPING AND RETURN CONDITIONS

Credit Cards that we accept for payment

Visa
Master Card
American Express
Discover
PayPal Account

Please make sure to have following when placing an order:

The credit card you are using has the correct amount of funds available for your purchase. Be sure that the name and address you enter for the billing address is correct and that you use the correct email address. Any orders that use a wrong email address or if the name and address you enter does not match correctly, your order will be canceled.

Shipping Charges

Single Bottle
U.S. Domestic Shipping ~ $4.95 ~ 5 to 7 business days
Canada Priority ~ $19.95 ~ 4 to 6 weeks
Canada Express ~ $34.95 ~ 7 to 10 business days
International Priority ~ $39.95 ~ 4 to 6 weeks
International Express ~ $48.95 ~ 7 to 10 business days

Buy 3, Get 1 Free
U.S. Domestic Shipping ~ Free ~ 5 to 7 business days
Canada Priority ~ $24.95 ~ 4 to 6 weeks
Canada Express ~ $39.95 ~ 7 to 10 business days
International Priority ~ $49.95 ~ 4 to 6 weeks
International Express ~ $58.95 ~ 7 to 10 business days

In some cases, Customs may delay express delivery in certain countries and it may take as long as 3-4 weeks to be delivered.

Important! All International shipping is subject to all fees in their country. Any additional fees are the sole responsibility of the customer and must be paid upon receipt of their order.

International shipments (including Canada and Mexico) are subject to Broker Fees, Duties, Taxes and Custom Fees in their country. Any extra fees are the responsibility of the customer and must be paid upon receipt of the shipment. The rules of these fess may vary by country, and the local government determines the customs and duty charges. Custom procedures may place a temporary hold on shipments.

Express mail may not be able to be tracked. A tracking number will be provided directly to your email address once the order has shipped. You may track your package at www.ups.com

Refunds and Returns Policy

Product must be sealed in the shrink wrapping, unopened, and the original packaging. An email must be sent to the company within 30 day from the date of purchase in order to receive an authorization code of return.
Restocking Fees:

All items are subject to a 25% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling charges that you paid on the order. Pelle Dolce will not accept returns after 30 days.

Example ~ Single Tube Purchase
If you purchase 1 tube for the price of $79.95, plus tax and within 30 days, returned one unopened tube you would receive a refund of $59.96 ($79.95 – $19.99 = 25% )

Example ~ Buy 3 Get 1 Free Tube Purchase
If you purchase the Buy 3 Get 1 Free Tube offer for the price of $239.85, plus tax and within 30 days, returned 4 unused and unopened tubes you will receive a refund of $179.89 ($239.85 – $59.96 =25% )

Example ~ Buy 3 Get 1 Free Tube Purchase
If you purchase the Buy 3 Get 1 Free Tube offer for the price of $239.85, plus tax and within 30 days, returned 3 unused and unopened tubes you will receive a refund of $99.94 ($239.95 – $79.95 for the opened tube and – $59.96 restocking fee = 25%)

Damaged Items:
If the package is damaged during shipping, DO NOT OPEN IT. Take a picture of it immediately preferably with a time and date stamp. and send us an email within 24 hours or receiving the product. We will the package inspected by the shipping company, do not throw any part of the package away, Once it has been inspected and determined that the package has been damaged during shipping. Pelle Dolce will immediately send a new shipment to you at no additional cost to you.

Pelle Dolce is not responsible for damages that occur after your shipment has been delivered.